Jebo Aquarium Supplies
Aquarium Supplies Category
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"Products are great and shipping was fast. Thanks so much!"
-- Stephanie
 
"I recieved my UV sterilizer in a few days and now my green water problem is solved. My aquarium is looking great! Thank you!"
-- Charlie

Frequent Asked Questions:



Q 1: What's your shipping policy and cost?

Currently, we offer standard shipping with UPS, USPS, or FedEX. For more information, please refer to our Shipping & Delivery Information under Terms and Conditions. You can estimate your shipping cost by accessing our shopping basket.

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Q 2: Can I mail in payments? How safe is it to use credit card for purchase?

No. Currently, we only accept online purchase with credit card payments.  The secured payment is handled by the highly reputated PayPal. Please feel safe and enjoy the convenience while shopping with us.

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Q 3: When will I expect my order to arrive? How to track my order?

Most of our orders are processed and shipped within 1-2 business days, provided that all necessary shipping information for shipment is properly filled out. When shipment is completed, we will send email notification to all our customers including tracking number for your order. Transit time will usually be 3-7 days but not guaranteed.  

All orders can be tracked from the link provided in the shipment confirmation email.

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Q 4: How to return for exchange/refund?

We always uphold our Return/Exchange Policy. While your order is still within 30 days after the date of shipment, please email customercare@shopjebo.com for a Returned Merchandise Authorization (RA) number before returning :

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Q 5: What is your Return/Exchange Policy?

As a ShopJebo customer, you always enjoy a 30-Day Money Back Satisfaction Guarantee. If you're not 100% satisfied for ANY reasons, within 30 days after shipment is made, you are welcome to return any item(s) purchased from us for an exchange OR a full refund minus a 15% restocking fee. Return shipping and handling charges are at your own expense.

Please follow our return instructions above.

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Q 6: Do you provide product help?

Yes. Please email us at customercare@shopjebo.com

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Q 7: Do you have detail installation instruction for the UV Sterilizer?

Yes. Please visit uv sterilizer installation instruction

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For your convience and reference, we provide the following installation instructions

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