Q 1: What's your shipping policy and cost?
Currently, we offer standard shipping with UPS, USPS, or FedEX. For more information, please refer to our Shipping & Delivery Information under Terms and Conditions.
You can estimate your shipping cost by accessing our shopping basket.
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Q 2: Can I mail in payments? How safe is it to use credit card for
purchase?
No. Currently, we only accept online purchase with credit card
payments. The secured payment is handled by the highly reputated PayPal. Please feel
safe and enjoy the convenience while shopping with us.
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Q 3: When will I expect my order to arrive? How to track my order?
Most of our orders are processed and shipped within 1-2 business days,
provided that all necessary shipping information for shipment is properly filled
out. When shipment is completed, we will send email notification to all
our customers including tracking number for your
order. Transit time will usually be 3-7 days but not guaranteed.
All orders can be tracked from the link provided in the shipment confirmation
email.
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Q 4: How to return for exchange/refund?
We always uphold our Return/Exchange Policy. While your
order is still within 30 days after the date of shipment, please email
customercare@shopjebo.com for a Returned Merchandise Authorization (RA) number
before returning :
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Q 5: What is your Return/Exchange Policy?
As a ShopJebo customer, you always enjoy a 30-Day Money
Back Satisfaction Guarantee. If you're not 100% satisfied for
ANY reasons, within 30 days after shipment is made, you are welcome to return any
item(s) purchased from us for an exchange OR a full refund minus a 15% restocking
fee. Return shipping and handling charges are at your own expense.
Please follow our return instructions above.
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For your convience and reference, we provide the following installation instructions
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